2. Tips on Preparing For a Diverse Work Force
2.5 Determining the importance of language skills
Focus on the real communication requirements of the job. Hear the real communication skills of the candidate.
As an employer, you may be concerned that ITWs are not proficient enough in either English or French to communicate effectively in the workplace.
Communication is important, but before you assess a candidate’s language skills, consider the following:
- What language skills are really needed for the job? Some jobs may not require a high level of language proficiency, while others may need specific job-related language abilities.
- Weakness in language skills can be overcome through language training or on-the-job experience.
- Don’t be fooled by accents. Some ITWs may be very proficient in English or French but speak with an accent or use different vocabulary. Don’t attach too much importance to these superficial aspects of communication.
Keep in mind that some positions require minimal communication skills. Consider filling these positions with candidates who are still learning how to speak fluent English or French.